Network Support Analyst

irving, Texas

A leading financial company is seeking a Network Support Analyst


  • Provide Tier III/Expert level Technical Support for the firm’s global network infrastructure
  • Serve as the technical escalation point for Tier II support. 
  • Provide expert level technical support on conference calls
  • Mentor junior team members
  • Maintain written operational procedures for the network service


  • 5+ years of experience in providing network operations support. Experience supporting a network with 1000+ nodes is preferred. NOC (Network Operations Center) experience is highly preferred.
  • Expert level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
  • Expert level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit.
  • Expert working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
  • Expert working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
  • Strong working knowledge of network protocol analysis using industry standard toolsets such as Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis.
  • Strong working knowledge of IPSLA probes, application specific network performance analysis, packet analysis, Embedded Event Manager and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks.
  • Strong working knowledge of common security threats facing enterprise networks including DDOS


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